August 03, 2014
I must be really good at keeping my tenants because my tenants have been with me for many years and the tenants I don't want, have often left within less than four months.
So the advice I am about to offer must have some merit.
First and foremost, I care about my tenants. I care about my tenants because they put their trust in me and accept me as their property manager. I go the extra mile to make sure my tenants are happy with where they are staying and compromise with their needs.
However, one may believe, with being too nice, the property manager could be taken advantage of. Rightly so, the property manager can. So, as a property manager, I make sure I establish a strong understanding in my tenant's personality. By doing so, I will understand what it would take for them to appreciate my efforts. If they are the type of person that would never appreciate anything I do for them and they would always look for things to take advantage of, then I would not want them as my tenant. However, if they are the type of person that I can understand the value of my effort, then I can begin the process of a healthy business relationship.
In fact, many of my tenants have become my friends where we actually go out and eat dinner.
One may wonder how do I know the difference between the renters that will appreciate my efforts and those who will ignore them and see it as my obligation.
First, experience renters are more likely to value my effort than inexperience renters. Experience renters know what landlords are like. So when I go the extra mile, they will appreciate it. Inexperience renters will believe my effort is an obligation because they have never had anyone to compare with.
Second, I never offer anything on paper or verbally. My actions represent my effort. Offering verbal and written commitment will come to the renter as expectations and they will not appreciate it. When meeting my renters for the first time, my first impression is never to represent that I am a hard working property manager. My first impression is always to be cautious and concerned about whether the renter can pay the rent. That is, I never represent myself as being a friendly, nice guy during the first meeting. By doing so, the renter will have come to have certain expectations based on the first impression.
Third, I never always agree to everything. If the renter has request, there has to be some compromise. The renter must realize that I am human just like anyone else and cannot do everything. I normally communicate my obstacles hoping to come to some sort of middle ground. If the renter's request appears unfair, I would question the renter's perception of this business relationship. If I cannot change the renter's perception, then I may aim to end the relationship. Being a property manager is not always about the money.
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